What’s a Virtual Phone System and Why Do You Need One?

If current trends continue, it won’t be long before the landline ends up in the landfill. While ISPs continue to invest in internet infrastructure, there’s virtually nowhere for phone companies to go. Every day, more businesses switch to a virtual phone system powered by Voice over Internet Protocol, or VoIP. But what are these systems, and why do businesses love them so much?

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What Is a Virtual Phone System?

In a nutshell, instead of using a traditional phone line to make and receive calls, virtual systems use the internet to handle phone calls. However, just because these phone systems are virtual doesn’t mean you can’t use a physical phone with your system. The difference is in the connection. VoIP phones will use Wi-Fi or Ethernet lines to connect to the internet, instead of the phone jack.

VoIP is a special protocol that packages audio data and delivers it with as little lag as possible while retaining as much quality as possible. In the past, VoIP calls were fraught with problems. Internet connections just weren’t fast enough, and live audio was too much for many connections to handle. Today, however, that has changed. You can totally rely on VoIP in 2021.

Best of all, since your calls go through the internet, you can use your VoIP system wherever you want! Connect with your cell phone and have two numbers on one device. Use your PC or laptop as a phone so you don’t have to take off your headphones and put your phone to your ear ever again. With VoIP, you can do so much more than you ever could with a landline

Why Are Businesses Moving to VoIP?

That flexibility is precisely why more companies are switching to virtual systems. Even though companies were already trending towards VoIP going back to 2016, 2020 exacerbated and amplified this trend. When all of your workers need to work from home, how do you keep everyone connected while adhering to a corporate protocol? VoIP emerged as the obvious solution.

Another major factor is cost savings. New landlines are expensive for business customers, while VoIP lines are often half the price. If you need additional landlines or want to configure advanced features, you’ll need a service visit which could cost you as well. But with VoIP systems, all you do is log into your account and make the changes you need.

Finally, virtual systems often come equipped with artificial intelligence and automation tools. These make your business far more productive, since fewer people can handle more calls in less time. Your phone company might have some of these options available, like a phone menu for callers to direct themselves to the right area, but it’s almost certainly harder to use and more expensive.

How to Find the Best VoIP Systems

If you’re interested in switching to VoIP, check out our reviews of various VoIP providers. There are dozens that you can choose from, and we’ve done some comparisons too to help you filter out providers that aren’t a good match.

Clare Louise